![]() In the past, after a new release, customers have said that when they tried again later in the week, after an anti-virus software update, the installer was able to finish without error and Altium Designer is working for them. Please turn off your virus/malware protection software before attempting the installation. This is most likely caused by virus protection software such as Carbon Black. We get a handful of similar cases after a new release. The system cannot find the file specified (usually in your Temp directory) ![]() There might be something helpful in the Windows Event Viewer. You may get some insight into the root cause of the issue by checking the Installation and other log files which can be found in C:\Users\Public\Documents\Altium\Logs. This Knowledge Base article describes how to acquire the offline installer package, which is like having the installer on a set of floppy discs in a zipped file: Sometimes firewalls or routers blocking some of the installation traffic or other factors cause the online installer to fail. If you are having issues updating your software from within Altium Designer, try running the online installer from here: It may be necessary to log into your computer with an administrative account before installing software. Also, try running the installer by right-clicking on the installer executable file and choose " Run as administrator". Solution Details If you are having issues with installation, start by disabling spam/virus protection software and local firewalls until after the installation. ![]() This article has solutions to issues that may arise while installing Altium Designer. ![]()
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